GoOpto is a subscription-based software platform. By purchasing a subscription, you gain immediate access to digital services, features, and tools. Subscriptions are billed on a recurring basis (monthly or annually, depending on your plan) and automatically renew unless canceled in accordance with this policy.

We offer a 14-day free trial to new users who register with the Services.

• You may cancel at any time before the trial ends to avoid being charged.
• At the end of the free trial, your payment method will automatically be charged according to your chosen subscription plan.
• Once your trial converts to a paid subscription, standard billing and refund terms apply.

You may cancel your subscription at any time through your account dashboard or by contacting support at support@goopto.com.

• Cancellations take effect at the end of the current billing cycle.
• You will retain access to the platform until the end of the paid period.
• No partial or prorated refunds are issued for unused time, including the unused portion of annual subscription terms.
• Plan downgrades take effect at the start of the next billing cycle; no prorated refunds are issued for the difference in plan pricing.

All GoOpto subscriptions are non-refundable once access to the platform has been granted.

Refunds will only be considered, in our sole discretion, under exceptional circumstances, such as:

• The platform fails to function as described; or
• A material service issue that cannot be resolved by our support team within a reasonable time.

To request a refund under these circumstances, contact support@goopto.com with your account details and a description of the issue. Approval of any refund request is at our sole discretion and does not establish an obligation to approve any future request.

Dissatisfaction with search rankings, traffic, leads, or marketing results is not grounds for a refund or chargeback. Clients agree to raise any billing dispute with us in writing before contacting their card issuer or bank.

In addition to subscriptions, we may offer one-time services such as website design and development, onboarding, setup, or other custom work.

• One-time service fees and setup fees are non-refundable once work has commenced.
• If you cancel a one-time service before work has commenced, we will refund amounts paid for that service, less any costs already incurred.
• Deliverables for canceled projects are provided only for work completed and paid for as of the cancellation date.

If you believe a charge was made in error, please contact us at support@goopto.com before initiating a chargeback or payment dispute with your bank or card issuer. Most billing concerns can be resolved quickly by our support team.

Initiating a chargeback for charges made in accordance with this policy and our Terms of Service may be considered a breach of those terms. We reserve the right to dispute illegitimate chargebacks, to provide evidence of your agreement to these terms and your use of the Services, and to suspend or terminate accounts associated with fraudulent or abusive payment disputes. Any amounts subject to a reversed or upheld charge, including associated dispute fees, remain payable.

Approved refunds are issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. We are unable to issue refunds to a different payment method or in a different currency than the original transaction.

We may update this Refund & Cancellation Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this policy. Changes apply prospectively from the date they are posted and do not affect refund requests submitted before that date.

If you have any questions about this policy, billing, or your subscription, contact us at: